Privacy Policy

Who We Are

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ClearChase Solutions provides invoice chasing and credit control services to UK businesses.

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For data protection enquiries, please contact:

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ClearChase Solutions
Email: susie@clearchasesolutions.co.uk
Telephone: 07364 273655
Website: www.clearchasesolutions.co.uk

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Information We Collect

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We may collect and process information including:

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• Your name, business name and contact details.

• Information you provide when making an enquiry or instructing ClearChase.

• Details of unpaid invoices and amounts outstanding.

• Information about the business or individual responsible for paying an invoice, including names, business details, addresses, telephone numbers and email addresses.

• Copies of invoices, contracts, correspondence and other documents relevant to an outstanding payment.

• Records of telephone calls, emails, messages, payment promises, disputes and other communications.

• Information about payments or payment arrangements relating to an instruction.

 

We ask clients only to provide information that is relevant and reasonably necessary for us to carry out the service.

 

How We Use Your Information

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We may use personal information to:

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• Respond to enquiries.

• Assess whether we can accept an instruction.

• Provide invoice chasing and credit control services.

• Contact customers or businesses regarding outstanding invoices.

• Keep records of communications, payments and agreed payment arrangements.

• Update our clients about their cases.

• Administer our own invoices and accounts.

• Prevent fraud or misuse of our services.

• Establish, exercise or defend legal claims.

• Comply with our legal, regulatory and tax obligations.

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Our Lawful Basis for Processing

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Depending on the circumstances, we may process personal information because it is necessary:

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• To perform a contract or take steps before entering into a contract.

• For our legitimate interests or those of our clients, managing and recovering legitimate unpaid invoices for goods or services

• To comply with a legal obligation.

• To establish, exercise or defend legal claims.

 

Where consent is the appropriate legal basis, we will obtain it where required.

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Information About Your Customer

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When a client instructs ClearChase to chase an unpaid invoice, they may provide us with information about the person or business responsible for payment.

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We use this information only where necessary to carry out the instruction, communicate about the outstanding invoice, maintain appropriate records and protect the legitimate interests of ClearChase and our client.

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Sharing Your Information

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We do not sell personal information.

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We may share information where reasonably necessary with service providers or professional advisers who support our business, such as IT, email, accounting, legal or professional services.

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We may also disclose information where required by law, to protect our legal rights, or in connection with legal proceedings.

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Where third parties process personal information on our behalf, we take appropriate steps to ensure the information is protected.

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Where Your Money Goes

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ClearChase Solutions does not receive or hold money recovered on behalf of clients.
 

Payments relating to outstanding invoices are made directly to our client using payment details authorised by them.
 

How Long We Keep Information
 

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet our legal, accounting and record-keeping obligations.
 

Different types of information may therefore be retained for different periods.

Security
 

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

No electronic system can be guaranteed to be completely secure, but we take appropriate steps to reduce the risks associated with processing personal information.
 

Call Recording
 

Where telephone calls are recorded, callers will be informed where required. Recordings may be used for record-keeping, quality, training, dispute resolution and to maintain an accurate record of communications relating to an instruction.

Your Data Protection Rights
 

Depending on the circumstances, UK data protection law may give you rights including the right to:
 

• Request access to personal information we hold about you.

• Ask us to correct inaccurate information.

• Ask us to delete information in certain circumstances.

• Ask us to restrict how information is processed.

• Object to certain processing.

• Request the transfer of information where applicable.

Not every right applies in every situation.
 

To exercise your rights, contact susie@clearchasesolutions.co.uk.

Complaints
 

If you have concerns about how ClearChase Solutions uses your personal information, please contact us first so that we can try to resolve the issue.
 

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.
 

Cookies
 

Our website may use cookies and similar technologies. Further information about cookies used by this website is available in our Cookie Policy.
 

Changes to This Privacy Policy
 

We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements or the way we process information.
 

The latest version will always be published on this website.